Shipping & Delivery
Fast dispatch, transparent rates and free standard shipping on orders over $99.00.
Standard shipping
3–5 business days
$6.90 — free over $99.00
Express shipping
1–2 business days
$19.90 per order
Same-day dispatch
Order by 14:00 PT on a business day and your order leaves our warehouse the same day.
Processing times
Orders are processed in the order they're received. Orders placed before 14:00 PT, Monday to Friday, ship the same business day. Orders placed after the cutoff, on weekends or on public holidays ship the next business day. In-stock items ship immediately; items marked "ships in 1–2 weeks" on their product page are dispatched as soon as stock arrives and you'll be notified by email.
Delivery estimates are shown at checkout before you pay and are counted in business days (Monday–Friday, excluding public holidays).
Rates & methods
Standard shipping
Flat rate of $6.90 per order, delivered by our national carrier partners within 3–5 business days. Free on orders of $99.00 or more (before tax).
Express shipping
$19.90 per order, delivered within 1–2 business days with signature confirmation on request. Not available to PO boxes.
Large & heavy items
A small number of coffee machines ship via a freight partner with scheduled delivery and may take an extra 1–2 business days. Any such items are clearly marked on their product page and at checkout.
Where we deliver
United States
We deliver to all 50 US states and Washington, D.C., including Alaska and Hawaii (allow 2–3 extra business days for non-contiguous states).
Not available
We do not currently ship to US territories, APO/FPO addresses, or internationally. PO boxes are accepted for standard shipping only.
Tracking your order
As soon as your order leaves our warehouse you'll receive a shipping confirmation email with a tracking number and a link to follow the parcel in real time. You can also track every order from your account's Order History page.
If your tracking number hasn't updated for more than 3 business days, or your parcel is marked delivered but you can't find it, contact us and we'll open a carrier investigation on your behalf.
Delays, damages and lost parcels
Weather & carrier delays
Extreme weather, peak-season volumes and carrier disruptions can occasionally add a day or two. We'll always honour the delivery estimate as best we can and keep you posted by email.
Damaged in transit
If a parcel arrives visibly damaged, please photograph the packaging before opening and contact us within 48 hours of delivery. We'll arrange a replacement or refund — no need to deal with the carrier yourself.
Lost parcels
If a parcel is lost in transit (no tracking update for 7+ business days), we'll ship a free replacement or issue a full refund, whichever you prefer.