Returns & Refunds

You may return any item within 30 days of the delivery date for a full refund to your original payment method. To be eligible, the item must be:

• In saleable condition — opened and lightly tested is fine, damaged or heavily used is not;
• Returned with its original packaging, manuals and accessories; and
• Accompanied by your order number (found in your confirmation email or your account).

Items returned after 30 days but within 90 days may be eligible for store credit at our discretion. Items returned after 90 days are not accepted.

1. Email us at [email protected] with your order number, the item you're returning and a one-line reason (this helps us improve).
2. Get your label. Within one business day we reply with a prepaid return shipping label and simple packing instructions.
3. Send it back. Drop the parcel at any carrier location shown on the label and keep your drop-off receipt until the refund lands.
4. Get refunded. We inspect the return within 2 business days of receiving it and refund you in full.

Refunds are issued to the original payment method. You'll receive an email confirmation the moment the refund is processed. Depending on your card issuer, the funds typically appear within:

• Credit/debit cards: 5–10 business days

If your original card has expired or been cancelled, contact us and we'll arrange an alternative refund method. Shipping charges are refunded in full when we're at fault (wrong item, defective product, carrier loss); for change-of-mind returns, the original shipping fee is non-refundable.

Every product sold by BEST TOP ECOMMERCE is covered by a 2-year warranty against manufacturing defects, starting from the delivery date. If a covered product fails during normal household use, we will — at your choice:

• Repair it free of charge;
• Replace it with the same or an equivalent model; or
• Refund the full purchase price.

What's covered

Defects in materials or workmanship: a pump that stops pumping, a heating element that fails, electronics that give out, a battery that won't hold a charge beyond normal wear.

What's not covered

Damage from misuse, accidents, unauthorized repairs, normal cosmetic wear, consumable parts (e.g. toothbrush heads, water filters, descaling supplies) and items used commercially.

How to claim

Email [email protected] with your order number, a description of the fault and a photo or short video if you can. We'll diagnose it with you and, if it's covered, send a prepaid label for the return.