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Privacy Policy

Last updated: September 17, 2026. We collect as little as possible, use it only to run the store, and never sell your data. Here's the full picture.

1. Who we are

BEST TOP ECOMMERCE COMPANY LIMITED ("we", "us") operates this website and is the data controller for the personal information described below. You can reach our privacy team at [email protected] or by post at No. 15C, Jingda Building, 367-371 Nanwan Avenue, Macao Special Administrative Region.

2. Information we collect

Information you give us directly

  • Account details — username, email address, password (stored only as a one-way hash), name, phone number and shipping address when you register or check out.
  • Order information — the items you buy, order numbers, and the payment status of each order.
  • Contact messages — the name, email and message you submit through our contact form, which is retained in our support log.

Information collected automatically

  • Usage data — pages visited, products viewed, search queries, and cart activity, tied to a session identifier.
  • Technical data — IP address, browser type, device type and approximate location, collected in our server access logs.
  • Cookies — a session cookie keeps you logged in and keeps your cart attached to your visit; a "remember me" cookie is set only if you tick that box at login. We do not use advertising or third-party tracking cookies.

3. Payment information

Card payments are processed by AsiaBill, our PCI-DSS compliant payment provider. When you pay, your card details go directly to AsiaBill over an encrypted connection. We never receive, see or store your full card number; we retain only the last four digits and card brand shown on your receipt so we can issue refunds.

4. How we use your information

  • To process and deliver your orders, and to handle returns, refunds and warranty claims;
  • To manage your account and keep it secure;
  • To answer your support and contact-form messages;
  • To detect and prevent fraud and abuse of the Site;
  • To comply with legal obligations such as tax and accounting rules; and
  • To improve the Site, for example by understanding which products are most viewed.

We do not send marketing emails and we do not sell your personal information to anyone — ever.

5. Who we share information with

  • Payment provider — AsiaBill processes your card payment and informs us of its outcome.
  • Shipping carriers — we share your name and delivery address with the carrier that delivers your order.
  • Service providers — our website hosting provider stores data on servers we control.
  • Legal authorities — where required by law or to protect our rights and the security of the Site.

We do not share your data with advertisers, data brokers or social media companies.

6. Retention

Order records are kept for as long as required for accounting, tax and warranty purposes (typically 7 years). Account data is kept while your account is active and deleted on request thereafter, unless a longer retention is required by law. Server logs are rotated and deleted after 30 days. Contact-form messages are kept for 2 years to support follow-up enquiries.

7. Security

We protect your information with industry-standard measures: passwords are stored as salted bcrypt hashes, all traffic to the Site is encrypted in transit, and access to customer data is limited to staff who need it. No method of transmission or storage is 100% secure, but we work hard to keep your data safe and would notify you promptly of any breach affecting it.

8. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, email [email protected] from the address on your account and we'll respond within 30 days. You can also update your profile and address directly in your account.

9. Children's privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision, and material changes will be highlighted on the Site.

11. Contact

Privacy questions or requests? Email [email protected] or use our contact form.