Help & FAQ
Quick answers to the questions we hear most. Can't find yours? Contact us and we'll help.
Shipping & delivery
When your order leaves and when it arrives.
How long does delivery take?
Orders placed before 14:00 PT on business days ship the same day. Standard shipping takes 3–5 business days; express shipping takes 1–2 business days. You'll see a delivery estimate at checkout before you pay.
What does shipping cost?
Standard shipping is a flat $6.90 per order, and it's completely free on orders over $99.00. Express shipping is available at checkout for a small upgrade fee.
Where do you ship?
We currently ship to all 50 US states plus Washington, D.C. We do not ship to PO boxes for express orders. International shipping is not available at this time.
How do I track my order?
As soon as your order ships we send a tracking link by email. You can also see the status of every order in your account under Order History.
Returns & warranty
Buy with confidence — and return with zero fuss.
What is your return policy?
You can return any item within 30 days of delivery for a full refund, as long as it's in saleable condition with its original packaging. Opened products are fine — used and damaged are not. See Returns & Refunds for the full policy.
Is there a warranty?
Yes. Every product we sell is covered by a 2-year warranty against manufacturing defects, handled by our own support team. If a product fails, we repair it, replace it, or refund you — your choice. See the warranty section for details.
How do I start a return?
Email [email protected] with your order number and the item you'd like to return. We'll reply with a prepaid return label within one business day.
How long does a refund take?
Once we receive your return, we inspect it within 2 business days and issue the refund to your original payment method. Card refunds typically appear within 5–10 business days depending on your bank.
Orders & payment
Placing orders, paying securely and changing your mind.
Is my payment secure?
Yes. Card payments are processed by AsiaBill, a PCI-DSS compliant payment provider, over an encrypted connection. We never see or store your full card number — only the last four digits and the card brand, so we can help with refunds.
Which payment methods do you accept?
We accept Visa, Mastercard and American Express credit and debit cards through our secure checkout. We do not accept PayPal, cash on delivery or bank transfer.
Can I change or cancel my order?
If your order hasn't shipped yet, email us right away and we'll do our best to change or cancel it free of charge. Once it's shipped, you can still return it within 30 days for a full refund.
Where is my order confirmation?
We email a confirmation with your order number and an itemised receipt within minutes of payment. If it hasn't arrived, check your spam folder — or contact us and we'll resend it.
Products
Choosing, using and caring for your gear.
How do I choose between models?
Every product page lists the full spec sheet and feature list, plus verified customer reviews. If you're still unsure, tell us your budget and your must-haves on the contact page and we'll recommend one — without upselling.
Are spare parts available?
For many products, yes — replacement seals, filters, brush heads and charging cables are available on request. Email us the model name and the part you need and we'll check stock.